Washmen™
Support

Our laundry experts will be choosing one of our 50+ cleaning programs, which are suitable for different types of fabrics. Our textile cleaning experts are trained to carefully read each item’s care instructions and decide on the cleaning program. But if you want to tell us about an expensive garment or a special item, you can add your special requests on the app and the team will take your remark into account.

Our dry cleaning experts use state-of-the-art equipment and advanced stain-removal solutions to ensure your garments receive the highest level of care. Although some stains may be permanent, we always strive for the best possible outcome. Please indicate any stains in the app or inform our driver when handing over your items.

Absolutely. We never use high-temperature dryers. Instead, every garment goes through Washmen’s unique Air Dry process, a gentle approach that preserves fabric quality and extends lifespan by up to 30–50% compared to machine drying.

We cannot process fur, curtains and any articles containing hazardous materials or that have been soiled in blood.
Our team will inform you as soon as possible of any item that cannot be cleaned and we will return it hung or folded, but uncleaned. If Washmen™ receives and can process any of these items, they will be dealt with on a case-by-case basis and standard turnaround times do not apply.

Everything is cleaned and processed in our own state-of-the-art facility by Washmen™ garment care experts; we do not outsource.

No, currently our services do not extend to wedding dresses.

It depends on the type of service. When sending us your items in the Wash & Fold bag, your clothes will not be mixed with anyone else's. When sending us items using Clean & Press, your items will be matched with others that require the same cleaning program. Rest assured, our steam pressing kills 99.99% of all germs and viruses.

We only use eco-friendly detergents that are biodegradable and dermatologically tested. Our detergents are also tested and proven to be safe for babies.

No, sorry! We only use eco-friendly detergents that are dermatologically tested to be excellent and safe for the skin.

If our team identifies certain materials that we cannot process, we will send you a notification and return the item to you unprocessed.

We currently don't process leather, or any pet items (such as beds and dog clothes).

Our laundry experts know the best cleaning programs for all types of garments and materials, including which items require cold water washing and which ones require specialized programs.

Currently four days.

Pricing is per item, starting from AED 18 for shirts and up to AED 95+ for delicate pieces such as evening dresses. See the full list above for details.

Every item is gently air dried without the use of heat, then steam-pressed to perfection for a crisp, refined finish.

Powered by Miele technology, this system gently replicates the motion of hand-washing in cold water to deliver an effective, fabric-safe clean.

Yes. Our specialists use advanced stain-removal techniques and top-quality products for the best possible results.

Air drying gently protects your garments, maintaining their shape, color, and quality without the risk of shrinkage or fabric stress.

You can upload photos, request creasing or custom folding, and approve stain treatments directly through the app.

We’ll have your order ready in 48 hours, or you can opt for next-day delivery for a small 50% service surcharge.

You can include everyday clothing, activewear, home linens, and towels in your Wash & Fold bag. As long as the item is washable at 40°C, it’s good to go.

Yes. We offer easy doorstep pickup and delivery. You can leave your bags with security, reception, or outside your home.

The bag holds up to 12 kg of laundry, which is about two full washing machine loads.

Absolutely not. Every customer’s laundry is washed individually, guaranteeing complete hygiene and gentle care for your garments.

Stain removal isn’t part of the Wash & Fold service. For items that need special care or stain treatment, choose Clean & Press or Bed & Bath instead.

Absolutely. We serve both Dubai and Abu Dhabi, with the same pricing and quality.

We’ll have your order ready in 48 hours, or you can opt for next-day delivery for a small 50% service surcharge.

A stand-alone steam-pressing service with no washing included, perfect for pre-washed items that need a crisp, professional finish.

Yes. Add your folding or hanging preferences in the app when scheduling your order.

Use any Washmen bag and attach the “Press Only” sticker included in your first order; we’ll identify it and process it accordingly.

We’ll have your order ready in 48 hours, or you can opt for next-day delivery for a small 50% service surcharge.

Any clean, dry garment or fabric item, including shirts, trousers, outerwear, linens, and more.

Yes. Pricing is fully transparent. You’ll see per-item prices before booking, with all charges including VAT.

Steam protects your fabric’s texture and color integrity, preventing shine or damage while gently sanitizing each garment.

The Bed & Bath service costs AED 85 per bag for up to 15 items, with extra linens at AED 8 each.

Air Dry eliminates the use of harsh dryers, helping preserve your fabric’s texture, softness, and longevity.

You can include bedsheets, duvet sets, towels, bathrobes, table linens, and more, up to 15 pieces per bag.

Powered by Miele technology, this system gently replicates the motion of hand-washing in cold water to deliver an effective, fabric-safe clean.

Yes. The service includes washing, air drying, and a 100% steam press on all items.

Yes. Our 150°C steam press ensures every garment is sanitized and perfectly pressed for a clean, polished look.

We’ll have your order ready in 48 hours, or you can opt for next-day delivery for a small 50% service surcharge.

Absolutely not. We use specialized wet and dry methods; no shoes go into a washing machine.

Subject to assessment. Our services include full sole replacement, heel repairs, sole protection, elastic strap and zipper replacements, insole and inner lining repairs, detailed stitching and gluing work, shoe and boot stretching, and professional colour touch-ups.

Light Restoration includes Basic Cleaning, Minor Glue Work, Light Stitching, Light Color Restoration and Weather Protection.

Subject to assessment. For shoes that are at the end of their first life, Washmen™ offers Heavy Restoration which includes Major Color Restoration, Glue Work, Stitching, Icing and Weather Protection.

Cleaning, polishing, leather conditioning, odor removal, sanitization, and shoelace cleaning or replacement if needed.

After pickup, our experts evaluate the condition. If additional restoration such as color correction or detailing is needed, we’ll reach out for your approval before continuing.

Pricing starts from AED 45 per pair for kids’ shoes, sneakers, or formal styles, while adult designer sneakers start at AED 95.

Yes. We handle designer and delicate materials, including suede, using specialized cleaning and restoration techniques tailored to each fabric.

The standard delivery time for shoes is 4 days. Urgent upgrades may be available in the app after you select your order.

In the unlikely event of damage, we track every item and offer reimbursement of up to 20x the cleaning cost. Repair options are also available when applicable.

Yes. Our Sole Icing service (+AED 35) restores yellowed soles to their original bright, clean appearance using a gentle peroxide and UV treatment.

Not always. We assess the sole and shoe first and seek your approval before icing.

No. Shoelace cleaning or replacement is included in the basic package. We’ll clean or replace them as needed.

Absolutely. Each pair is sanitized with ozone and hot steam, effectively removing bacteria and odors for a fresh, hygienic finish.

We offer seamless pickup and delivery across Dubai, Abu Dhabi, and Sharjah, typically arriving within 30 minutes.

We clean and restore handbags, belts, wallets, backpacks, suitcases, briefcases, and even guitar cases. If you’re unsure, upload photos in the app for confirmation.

If your bag requires additional work, we’ll send photos and a final quote for your approval before proceeding.

Pricing starts from AED 100, and you’ll receive a final quote in the app once your item has been inspected.

We don’t clean exotic skins (such as python) or bags in fragile or unsafe condition. If you’re unsure, upload photos in the app for assessment.

Cleaning, repairs (handles, zips, edging, stitching), color restoration, leather conditioning, and sanitization.

All repair services include zip replacement, handle reattachment, and edging.

Your order is collected within 30 minutes and delivered back within 48 hours.

We use professional-grade sanitization techniques to remove odors and bacteria from bag interiors.

Absolutely. Our skilled artisans specialize in restoring luxury handbags from leading designer labels.

We offer seamless pickup and delivery across Dubai, Abu Dhabi, and Sharjah, typically arriving within 30 minutes.

We have a minimum charge of AED 75.

Washmen's servers do not store your credit card details. Payments are processed using Checkout. All information is encrypted using SSL as per the industry standard.

An itemized receipt will sent to your e-mail once your items have been sorted at our facility.
If you disagree with something, please email us and we'll take care of it.

When placing an order you can request to either be charged through credit card or Apple Pay. Once your items has been sorted at our facility, your card will be billed and an itemized receipt will be sent to the email we have on file for you.

We will need 5-7 days to internally investigate how this happened, and if we are unable to identify where the item went missing we will reimburse you as per our T&C's.

We will need 5-7 days to internally investigate how the item got damaged. For most damages we have rectification methods but in case we are unable to rectify the issue and we are at fault, then we will reimburse you as per our T&C's.

We are liable for damages when the damage happens due to the fault of Washmen™, whether a human error or a process error. The amount can be transferred to your bank account or added to your Washmen™ account as credit.

Washmen™ is liable up to 20x the cost of cleaning for any damages or missing items. This is double the standard set by the DED (Dubai Economic Department).

If you are not happy with the cleaning result for whatever reason, please reach out to our customer care team who will arrange to have your items picked up and recleaned at no additional charge.

Yes. You can drop off your items at Meadows Souk or Downtown South Ridge anytime during store operating hours.

Wash & Fold orders are typically ready within 24–48 hours. Clean & Press may take up to 3 days depending on the items.

Yes. We’ll give you your blue, green, and pink Washmen bags with your first order.

The app remains the easiest way to schedule pickup, track orders, and view your laundry status in real time.

Yes. Free parking is available at both store locations.